Who we are and how you can contact us

SIMONA SPAN is the commercial name of SC SIMONA SPAN SRL, CUI 45883700, J30 /349 /2022.

(hereinafter “SIMONA SPAN” or “we”). In the sense of the data protection legislation, we are the operator when we process your personal data.

If you need any additional information regarding the processing of your data, we encourage you to contact the SIMONA SPAN Data Protection Officer at the e-mail address simonaspaninfoclients@gmail.com or by post or courier at the address NEGRESTI-OAS, Str. VRATICEL STR., No. 108A, SATU MARE county, ROMANIA – with the mention: to the attention of the Data Protection Officer SIMONA SPAN.

What categories of personal data do we process?

In general, we collect your personal data directly from you, so you have control over the type of information you provide to us. With the example title, we receive information from you as follows:

When you create a SIMONA SPAN account, you send us: e-mail address, name and surname;

Within your personal page (My Account) in the SIMONA SPAN platform, you can add additional information, such as: mobile phone number, delivery addresses;

When you place an order, you provide us with information such as: desired product, name and surname, delivery address, billing details, payment method, phone number, etc.

Subscribing to the newsletter involves collecting your name and e-mail address.

We may also collect and subsequently process certain information regarding your behavior while visiting our website, in order to personalize your online experience and provide you with offers adapted to your profile. We invite you to learn more details in this regard by consulting the section regarding the purposes of the processing below.

On our website we can store and collect information in cookies and similar technologies, according to the Cookies Policy.

We do not collect or otherwise process sensitive data, included by the General Data Protection Regulation in special categories of personal data. Also, we do not want to collect or process data of minors who have not reached the age of 16.

What are the purposes and grounds of the processing

We will use your personal data for the following purposes:

1. For the provision of SIMONA SPAN services for your benefit.

This general purpose may include, as the case may be, the following:

1. a) Creating and managing the account within the SIMONA SPAN platform;
2. b) Order processing, including their receipt, validation, dispatch and invoicing;
3. c) Solving cancellations or problems of any nature related to an order, goods or services purchased;
4. d) Returning the products according to the legal provisions;

1. e) Reimbursement of the counter value of the products according to the legal provisions;
2. f) Providing support services, including providing answers to your questions regarding your orders or SIMONA SPAN goods and services.

The processing of your data for these purposes is in most cases necessary for the conclusion and execution of a contract between SIMONA SPAN and you. Also, certain processing subsumed for these purposes are required by the applicable legislation, including fiscal and accounting legislation.

2. To improve our services

We always want to offer you the best online shopping experience. For this, we can collect and use certain information about your Buyer behavior, we can invite you to complete satisfaction questionnaires following the completion of an order or we can conduct studies and market research.

We base these activities on our legitimate interest to carry out commercial activities, always taking care that your fundamental rights and freedoms are not affected.

3. For marketing

We want to keep you informed about the best offers for the products/services that interest you. In this sense, we can send you any type of message (such as: e-mail/SMS/webpush/etc.) containing general and thematic information, information about products similar to or complementary to the ones you have purchased, information about offers or promotions, information about products added to the “My Account/Cart” section or the “Account/Favorites” section or you have shown interest in purchasing them, as well as other commercial communications such as market research and customer surveys opinion, and we can display personalized recommendations on the simonaspan.ro

website. In order to provide you with information of interest to you, we may use certain data regarding your buyer behavior (e.g. products viewed / added to wishlist / purchased) to create a profile for you. We always make sure that these processes are carried out with respect for your rights and freedoms and that the decisions made based on them do not have legal effects on you and do not similarly affect you to a significant extent.

In most cases, we base our marketing communications on your prior consent. You can change your mind and withdraw your consent at any time, by:

– Accessing the unsubscribe link displayed in the messages you receive from us;

– Accessing the personal data update link displayed in the messages received from us;

– Contacting SIMONA SPAN at the e-mail address: simonaspaninfoclients@gmail.com or by post using the contact address above.

– To unsubscribe from webpush type notifications, you will have to access the site settings section of the browser used (Google chrome, Internet Explorer, Mozilla Firefox, etc.) and choose the block option from the notifications section.

In any situation where we use information about you for a legitimate interest of ours, we take care and take all the necessary measures so that your fundamental rights and freedoms are not affected. However, you can request us at any time, through the means described above, to stop the processing of your personal data for marketing purposes, and we will comply with your request.

4. To defend our legitimate interests

There may be situations in which we will use or transmit information to protect our rights and commercial activity. These may include:

– Measures to protect the website and users of the SIMONA SPAN platform against cyber attacks;

– Measures to prevent and detect fraud attempts, including the transmission of information to the competent public authorities;

– Measures to manage various other risks.

The general basis of these types of processing is our legitimate interest to defend our commercial activity, it being understood that we ensure that all the measures we take guarantee a balance between our interests and your fundamental rights and freedoms.

Also, in certain cases we base our processing on legal provisions, such as the obligation to ensure the protection of goods and valuables provided by the applicable legislation in this matter.

How long we keep your personal data

We will store your personal data as long as you have an account on the simonaspan.ro platform. You can request us to delete certain information or close your account at any time and we will comply with these requests, subject to keeping certain information including after closing the account, in situations where the applicable legislation or our legitimate interests require it.

To whom we transmit your personal data

As the case may be, we may transmit or provide access to certain of your personal data to the following categories of recipients:

– courier service providers;

– payment/banking service providers;

– IT service providers;

If we have a legal obligation or if it is necessary to defend a legitimate interest, we may also disclose certain personal data to public authorities.

We ensure that access to your data by third parties under private law is carried out in accordance with the legal provisions on data protection and information confidentiality, based on contracts concluded with them.

In which countries do we transfer your personal data?

simonaspan.ro stores and processes your personal data on the territory of Romania.

How we protect the security of your personal data

We are committed to ensuring the security of personal data by implementing appropriate technical and organizational measures, according to industry standards.

The transmission of your personal data is done using state-of-the-art encryption algorithms and we store them on secure servers, ensuring data redundancy at the same time.

To make payments, we use the services of the Netopia Mobilpay payment processor. Any payment information is encrypted, using HTTPS technology with TLS 1.3 encryption.

Despite the measures taken to protect your personal data, we draw your attention to the fact that the transmission of information over the Internet, in general, or through other public networks, is not completely secure, there is a risk that the data will be seen and used by third parties unauthorized parties. We cannot be responsible for such vulnerabilities of systems that are not under our control.

 What rights do you have?

The general regulation on data protection recognizes a number of rights in relation to your personal data. You can request access to your data, the correction of any mistakes in our files and/or you can object to the processing of your personal data. You can also exercise your right to complain to the competent supervisory authority or to go to court. As the case may be, you can also benefit from the right to request the deletion of your personal data, the right to restrict the processing of your data and the right to data portability.

More information about each of these rights can be obtained by consulting the section below.

To be able to exercise your rights, you can contact us using the contact details set out above. Please note the following aspects if you wish to exercise these rights:

Identity. We take seriously the confidentiality of all records containing personal data. For this reason, please send us your requests regarding such registrations using the e-mail address related to the SIMONA SPAN account. Otherwise, we reserve the right to verify your identity by requesting additional information aimed at confirming your identity.

Fees. We will not charge a fee to exercise any rights regarding your personal data.

Response time. We aim to respond to any valid requests within a maximum of 15 working days, with the exception of the case where this is particularly complicated or if you have made several requests, in which case we will respond within a maximum of 1 month. We will notify you if the response time will exceed 1 month. We may ask you for additional clarifications to help us act faster and shorten the response time to your request.

Third party rights. We do not have to comply with a request if it would negatively affect the rights and freedoms of other data subjects.

You have the following rights regarding personal data:

1. Access to your data

You can ask us:

• to confirm whether we are processing your personal data;
• to provide you with a copy of this data;
• to provide you with other information about your personal data, such as the data we have, what we use it for, to whom we disclose it, if we transfer it abroad and how we protect it, how long we keep it, what rights you have, how you can make a complaint, where we obtained your data, to the extent that the information has not already been provided to you through this information.

1. Rectification of your data.

You can ask us to rectify or complete your inaccurate or incomplete personal data.

It is possible to try to check the accuracy of the data before rectifying them.

1. Deleting your data.

You can ask us to delete your personal data, in any of the situations below:

• they are no longer necessary for the purposes for which they were collected;
• you have withdrawn your consent (if data processing is based on consent);
• exercise a legal right to object;
• they were processed illegally;
• we have a legal obligation in this regard;

We are not obliged to comply with your request to delete your personal data if the processing of your personal data is necessary:

• to comply with a legal obligation;
• for ascertaining, exercising or defending a right in court.
• other circumstances in which we are not obliged to comply with your data deletion request.

1. Restriction of data processing

You can ask us to restrict the processing of personal data, in any of the situations below:

• their accuracy is contested (see the rectification section), to allow us to verify their accuracy;
• the processing is illegal, but you do not want the data to be deleted;
• they are no longer necessary for the purposes for which they were collected, but you need them to establish, exercise or defend a right in court;
• you have exercised your right to object, and the verification of whether our rights prevail is ongoing.

We may continue to use your personal data following a restriction request, if:

• we have your consent;
• to establish, exercise or ensure the defense of a right in court;
• to protect the rights of SIMONA SPAN or another natural or legal person.

1. Data portability

You can ask us to provide your personal data in a structured, commonly used and machine-readable format, or you can request that it be “ported” directly to another data operator, but in each case only if:

• the processing is based on your consent or on the conclusion or execution of a contract with you;

and

• processing is done by automatic means.

1. The opposition

You can object at any time, for reasons related to your particular situation, to the processing of your personal data based on our legitimate interest, if you consider that your fundamental rights and freedoms prevail over this interest.

Also, you can object at any time to the processing of your data for direct marketing purposes (including the creation of profiles), without invoking any reason, in which case we will stop this processing as soon as possible.

1. Automated decision-making

You can ask not to be the subject of a decision based solely on automated processing, but only when that decision:

• produces legal effects regarding you or affects you in another similar way and to a significant extent.

This right does not apply if the decision reached as a result of automatic processing:

• it is necessary for us to conclude or carry out a contract with you;
• is authorized by law and there are adequate guarantees for your rights and freedoms

is based on your explicit consent.

1. Complaints

You have the right to file a complaint with the supervisory authority regarding the processing of your personal data. In Romania, the contact details of the supervisory authority for data protection are as follows:

National Supervisory Authority of Personal Data Processing

Blvd. G-ral. Gheorghe Magheru no. 28-30, Sector 1, postal code 010336, Bucharest, Romania

Telephone: +40.318.059.211 or +40.318.059.212;

Email: anspdcp@dataprotection.ro

Without affecting your right to contact the supervisory authority at any time, please contact us in advance, and we promise that we will make every effort to resolve any problem amicably.

We remind you that you can contact SIMONA SPAN’s Data Protection Officer at any time by sending your request through any of the following methods:

– by e-mail at: simonaspaninfoclients@gmail.com or

– by post or courier to the address: NEGRESTI-OAS, Str. VRATICEL STR., No. 108A, SATU MARE county – with the mention to the attention of the Data Protection Officer SIMONA SPAN.

The www.simonaspan.ro website uses its own and third-party cookies to provide visitors with an improved browsing experience and services adapted to everyone’s interests.

“Cookies” play an important role in adapting the website’s facilities to the users’ needs, such as:

• Customizing certain settings such as: keeping settings for various applications (calculators, comparisons, etc.) and memorizing these options to allow the “Back” and “Forward” buttons to work, to allow faster filling of forms, etc.;
• Cookies provide website owners with information on how the website is used by visitors, which allows the website content to be optimized over time;
• Allow multimedia or other applications from other sites to be included in a certain site
• To create a more useful and pleasant browsing experience;
• Improve the effectiveness of online advertising.

What is a “cookie”?

The cookie is a small text file, stored in the visitor’s computer. The cookie is set on request by a web server in a web browser (i.e. Firefox, Chrome, Internet Explorer). In general, they are “passive” files and do not contain software programs, viruses or spyware.

A cookie is composed of two parts: the name and the value of the cookie. The lifetime of a cookie is limited. Only servers that can send cookies can access them when the user returns to the website associated with that server.

How cookies are used by this site

A visit to this website may place cookies for the purposes of:

• use of the site (certain sections – such as comparisons – cannot function properly without cookies)
• analysis of visitors’ site navigation
• geotargetting (to monitor the origin of users by geographical coordinates)
• registration (to save account access data)
• advertising (to limit the number of banner displays).

How can I stop cookies?

Browsers offer the possibility to change cookie settings. These settings can usually be found in the “Preferences” -> “Options” menu.

Rejecting or disabling cookies may make certain sections of the website impossible to use.

Security and privacy issues

Cookies are not viruses, so they cannot be duplicated or replicated on other networks to run or replicate again. They store information about users’ preferences and browsing history and can be used as a form of Spyware. Many anti-spyware products mark cookies to be deleted during anti-virus/anti-spyware deletion/scanning procedures.

In general, browsers have integrated privacy settings that provide different levels of cookie acceptance, validity period and automatic deletion after the user has visited a certain site.

By means of cookies, information is constantly transmitted, in both directions, between the browser and the website. If an unauthorized person intervenes during data transmission, the information contained in the cookie can be intercepted.

This can happen if the browser connects to the server using an unencrypted network (ex: an unsecured WiFi network).

Other cookie-based attacks involve missetting cookies on servers. If a website does not require the browser to use only encrypted channels, attackers can use this vulnerability to send information through unsecured channels. The attackers then use the information to gain unauthorized access to certain websites.

SC SIMONA SPAN S.R.L. does not assume responsibility for the loss of information due to errors or possible security problems of the server that hosts our website, or the actions of third parties.